Legal
Terms and conditions.
The agreement between you and us: what you are buying, what we promise, what we do not, and what happens if something goes wrong. Written to be read — if any of it is unclear, ask us before you order.
Who you are dealing with
This website and the Klever Klox clock are sold and operated by the trader below. In these terms, “we”, “us” and “our” mean that trader, and “you” means the person buying a clock or using this site.
These terms
These terms apply when you buy a clock from us and whenever you use this website. Please read them before ordering; by placing an order you are agreeing to them.
We may change these terms — for a new product, a change in the law, or simply to say something more clearly. The version that applies to your order is the version published on the day we accepted it, and the date at the top of this page tells you when it last changed. Changes are never applied backwards to an order already accepted.
Nothing in these terms limits your rights as a consumer. Where any part of them conflicts with consumer law, consumer law wins and the rest of these terms still stand.
Ordering
Every clock is 3D printed and assembled to order, by hand, in the colour you choose. Orders start as a message through the contact form or by email — this site has no checkout and takes no payment.
Sending us an enquiry is an offer to buy, not a contract. A contract exists only when we email you to confirm we are building your clock. Up to that point we may decline an order — for example if we cannot source a part, if the colour you asked for is unavailable, if the price shown was obviously wrong, or if we cannot deliver to your address.
If we cannot accept your order we will tell you and refund anything you have already paid, in full.
Photographs and colour swatches on this site are as accurate as we can make them, but screens differ and each unit is printed individually. Small variations in colour, layer texture and finish are part of a handmade object, not a fault.
Prices and payment
The price shown on this site is the price of the clock at the time you look at it, in euro or US dollars depending on where you appear to be. It is the price we honour when we accept your order.
Unless we say otherwise in writing, the price does not include delivery. We will tell you the delivery cost, and the total, before you pay anything. Any taxes, customs duties or import charges that apply where you live are yours to pay.
Payment is arranged directly with us by email — we do not store card details and no payment is taken through this website. We build the clock once payment has cleared, unless we have agreed something else with you in writing.
Prices can change, but never for an order we have already accepted.
Delivery
We will agree a delivery estimate with you before you pay. Because each clock is made to order, that estimate depends on what is in stock and how many are ahead of yours. If it is going to take materially longer than we told you, we will contact you.
In any case we will deliver within 30 days of accepting your order unless we have agreed a longer time with you. If we miss that, you may give us a short extra period; if we miss that too, you can cancel and get a full refund.
Risk passes to you when the clock is delivered to you or to someone you nominate. Until then, anything that happens to it in transit is ours to put right.
Full details of delivery, cancellation and returns are on the delivery and returns page.
Changing your mind
You have 14 days from the day you receive the clock to change your mind, for any reason at all, and a further 14 days to send it back to us once you have told us.
A note on made-to-order goods. The law allows a seller to refuse this right for goods made to a customer's own specification, and a clock printed in a colour you picked could arguably fall into that. We do not rely on that exception. You get the 14 days regardless.
The delivery and returns page explains exactly how to cancel, who pays the return postage, what condition the clock needs to be in, and when the refund arrives.
Faults and our guarantee
Every clock is guaranteed for 12 months from delivery against faults in materials or workmanship. If one fails in that time through no fault of yours, we will repair it, replace it or refund it — and we pay the postage both ways.
The guarantee does not cover:
- accidental damage, drops, liquid damage, or wear and tear;
- damage from a power supply that is not a standard USB-C source;
- damage caused by opening or modifying the clock, or by firmware we did not publish;
- the SD card's contents, or music files you added to it.
This guarantee is in addition to your legal rights, described in section 14, and takes nothing away from them.
Using the clock safely
A Klever Klox is a consumer alarm clock. It is not a medical device, not a safety device, and not certified for any purpose where a missed alarm would be dangerous.
Do not rely on it alone for anything that genuinely matters — medication reminders, medical treatment, work with safety implications, or any situation where oversleeping could hurt you or somebody else. Like every alarm clock it can be defeated by a power cut, a network outage, a corrupted SD card, a firmware bug, or being switched off in your sleep. Keep a second alarm.
Power it from a standard USB-C supply. Keep it dry, keep it ventilated, and do not open the case: there are no user-serviceable parts and doing so ends the guarantee. It is not a toy and is not intended for children under 14 without supervision.
The dawn light is bright by design. If you have photosensitive epilepsy or any light-triggered condition, please talk to a doctor before using the light-based wake-up.
Firmware and updates
The clock runs firmware we wrote. Buying the clock gives you a personal, non-exclusive licence to use that firmware on that clock. It does not transfer ownership of it, and it is not a licence to redistribute or sell the firmware on its own.
Clocks can fetch updates from this website over WiFi. We publish updates when we have something worth publishing — we do not promise a schedule, a number of updates, or that the update service will run for ever. If we ever have to shut it down, the clock you own keeps working with the firmware already on it.
You are free to modify the firmware or run your own on hardware you own. If you do, the guarantee in section 7 no longer covers anything that goes wrong as a result, and we cannot support it.
Firmware and updates are provided as they are. We do not warrant that they are free of every bug, and to the extent the law allows we are not liable for problems caused by firmware you modified or obtained from somewhere other than us.
Using this website
You may read this site, print pages from it, and link to it. In return, please do not:
- use it in any way that breaks the law or is intended to harm someone;
- try to gain access to any part of it, or any account, that is not yours;
- probe, scan or test its security, or deliberately overload it;
- introduce malware, or attempt to interfere with how it runs;
- scrape it in bulk, or reuse its text and photographs commercially without our permission;
- frame or embed it so that it looks like part of another site;
- use the contact form to send advertising, chain messages or abuse.
We may block access from any address that does any of the above, without notice. Serious cases will be reported.
We try to keep the site available and correct, but we do not promise it will be uninterrupted or error-free, and we may change or withdraw any part of it. Where we link to somebody else's site, we are not responsible for what is on it.
Accounts
Accounts on this site exist for the people who work on Klever Klox — the developer portal behind them tracks hours, shares and payments. Buying a clock does not require an account and does not give you one.
If you do have an account: keep your password to yourself, use an address you can actually read, and tell us straight away if you think someone else has got into it. You are responsible for what happens under your account. We may suspend or close an account that is used to break these terms, and you can ask us to close yours at any time.
You must be at least 16 to hold an account.
Our intellectual property
The Klever Klox name, the logo, the design of the clock, the case models, the firmware, and the text, photographs and code on this site belong to us or to the people we licensed them from. You may not copy, sell, or make derivative products from them commercially without our written permission.
Personal use is fine: photograph your clock, write about it, take it apart, tinker with it. It is yours.
If you send us an idea, a bug report or a suggestion, we may act on it without owing you anything for it. We will never publish your name alongside it without asking you first.
Some third-party components — fonts, libraries, the IP-to-country database — are used under their own licences, which we honour.
Our responsibility to you
If we fail to meet these terms, we are responsible for loss or damage that is a foreseeable result of that failure. Loss is foreseeable if it is obvious that it will happen, or if we both knew it might when the contract was made.
We do not exclude or limit our liability in any way for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- defective products, under product liability law;
- anything else the law does not allow us to exclude — including your statutory rights as a consumer.
Beyond those, and to the extent the law allows: we are not liable for loss that was not foreseeable, for loss of profit, business, contracts or opportunity, or for loss caused by an alarm that did not sound. Our total liability for anything arising from an order is limited to the amount you paid for it.
If you are buying as a business rather than as a consumer, the consumer protections described on this page do not apply to you, and our liability to you is limited as set out in this section.
Neither of us is responsible for a failure caused by something genuinely outside our control — a postal strike, a supplier collapse, a power or network failure, a natural disaster. If one happens we will tell you and agree a new date, or refund you.
Your rights are not affected
Nothing on this page reduces the rights the law gives you as a consumer. In particular, goods we sell you must be of satisfactory quality, fit for their purpose, as described, and match any sample or model you were shown. If they are not, you have remedies — repair, replacement, a price reduction or a refund — regardless of the guarantee in section 7.
If you bought as a consumer in the EU, you keep the protection of the mandatory consumer law of the country you live in. Nothing here takes that away.
Complaints and disputes
Tell us first — most things are a misunderstanding and we would much rather fix it than argue about it. Email josephdyoder@gmail.com with your order details and what went wrong. We aim to reply within five working days.
If we cannot sort it out between us, a consumer in Ireland can get free advice from the Competition and Consumer Protection Commission, and a consumer elsewhere in the EU can contact their national European Consumer Centre. You can also take the matter to court.
General
Governing law
These terms are governed by the law of Ireland. If you are a consumer resident elsewhere in the EU, you may also bring proceedings in the courts of the country you live in, and you keep the protection of its mandatory consumer law.
If part of this is unenforceable
Each paragraph of these terms stands on its own. If a court decides any of them cannot be enforced, the rest continue in force.
Delay is not a waiver
If we do not insist on something straight away, or delay in acting when you have broken these terms, that does not stop us acting later.
Transferring this agreement
We may transfer our rights and obligations to another organisation, and will tell you in writing if we do; it will not affect your rights. You may only transfer yours to someone else if we agree in writing.
The whole agreement
These terms, together with the privacy policy, the cookie policy, the delivery and returns page and our written confirmation of your order, are the whole agreement between us.
Nobody else has rights under it
This contract is between you and us. No one else can enforce it.